Roger_herold@a 2007-10-18 14:42:31
We are running Acrobat 7.0.2 on a G5 with Dual 1.8 Ghz processors and 1.25 GB of RAM. We are running System 10.3.9.
When opening PDF files supplied from our customers, we occasionally get this error: “Cannot extract the embedded font “Optima”. (or Optima Bold) Some characters may not display or print correctly”
Any ideas about what is causing this? I work at a newspaper, so our PDF files come from many sources using different equipment and software.
Any help would be appreciated. It’s more of a nuisance than anything else, but I’d like to get idea about what – if anything – I can do.
The Baltimore Sun
Jon_bessant@ad 2007-10-18 14:42:42
OK – we pretty much know the answer, so since you are at a commercial
premise, you are preflighting the PDFs right?
Roger_herold@a 2007-10-18 14:42:54
Yes, we are using PitStop 6.5.1 and it reports no errors with the any of the fonts.
Jon_bessant@ad 2007-10-18 14:43:02
OK – does your Profile check for any missing fonts?
Try the preflight with PDF/X-1a:2001 or 2003 and then see.
If it passes – go to the GENERAL INFORMATION page in the Pitstop report
– what is the PDF producer? Also – what format is the embedded font
which is cuasing problems in the FONTS page?