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1 18th October 14:42
roger_herold@adobeforums.com
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Default Cannot extract the embedded font "font"? What's happening?


We are running Acrobat 7.0.2 on a G5 with Dual 1.8 Ghz processors and 1.25 GB of RAM. We are running System 10.3.9.

When opening PDF files supplied from our customers, we occasionally get this error: "Cannot extract the embedded font "Optima". (or Optima Bold) Some characters may not display or print correctly"

Any ideas about what is causing this? I work at a newspaper, so our PDF files come from many sources using different equipment and software.

Any help would be appreciated. It's more of a nuisance than anything else, but I'd like to get idea about what - if anything - I can do.

Roger Herold
The Baltimore Sun
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2 18th October 14:42
jon_bessant@adobeforums.com
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Default Cannot extract the embedded font "font"? What's happening?


OK - we pretty much know the answer, so since you are at a commercial
premise, you are preflighting the PDFs right?

Jon
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3 18th October 14:42
roger_herold@adobeforums.com
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Default Cannot extract the embedded font "font"? What's happening?


Jon,

Yes, we are using PitStop 6.5.1 and it reports no errors with the any of the fonts.

Roger Herold
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4 18th October 14:43
jon_bessant@adobeforums.com
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Default Cannot extract the embedded font "font"? What's happening?


OK - does your Profile check for any missing fonts?

Try the preflight with PDF/X-1a:2001 or 2003 and then see.

If it passes - go to the GENERAL INFORMATION page in the Pitstop report
- what is the PDF producer? Also - what format is the embedded font
which is cuasing problems in the FONTS page?

Jon
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