chris godfrey

After loading Elements onto my PC, I try to open it and recieve the following message:'Could not complete your request because of missing or invalid personalization information'
Any ideas?

bobhill

Chris,

Where did you get your PhotoShop Elements CD? Are you trying to use PhotoShop Elements 1.0 or 2.0? Is it full version or a "lite" version that came bundled with a device of some kind? Did you use the proper serial number when you installed it? Did you previously have a trial version of Elements installed?

To fix you may need to use regedit (if you don't know how to use this, if can be dangerous to your system if you do it improperly). Check out: <http://www.adobe.com/support/techdocs/30456.htm>

Bob

richard coencas

The sample and tutorial files should be present, but I am not 100% certain that that is true in all cases.

The path is c:\program files\adobe\photoshop elements 2\tutorials\start.psd

byron gale

Not HELP... I should have typed "START.PSD"...

richard coencas

Byron,

There is in fact no "lite" version of Elements out there. The ones that come with Scanners etc are missing stock art and goodies, but are fully functional. The trial versions are time limited, but also fully functional (for the 30 day trial period).

Rich

byron gale

Thank you, Rich.

As a follow-up, may I ask whether the HELP.PSD file which is referenced by
the layers tutorial is present on those versions without the extras? That
was what kicked off the other thread - the inability of the person to locate
the image.

Byron

barbara brundage

FWIW, I had a bundled version of PE1, and the only thing missing was the printed manual.