disciple mike

My system, XP home sp1 w/updates & patches. I am trying to do a Save for Web
operation on a jpg and a psd file, but keep getting the error:

Could not complete this operation because an assertion has failed.

Any and all help on resolving this is greatly appreciated.

--
Mike
"... For the things which are seen are temporary, but the things which are
not seen are eternal." 2 Cor. 4:18

beth haney

First, Mike, try deleting the Elements preference folder. I've seen this error before, but it was a long time ago, and I don't remember the fix. Rebuilding preferences might help, and it won't hurt.

With Elements closed, click on the start up icon and then make a quick grab for (Win) Control, Alt, and Shift keys or (Mac) Command, Option, and Shift. Hold all three down at once until you get a screen asking if you want to delete Settings. Say Yes.

Check back and let us know if that helped.

beth haney

I got a very strange page when I clicked that link. What did it say?!! What worked?! Now I'm very curious, because I hate it when I remember only the problem and not the cure!

disciple mike

Beth, I found the solution here Richard Coencas "Save to web error" 4/30/03 7:24am </cgi-bin/webx?14@@.1de8ef7b/2>. Thanks for your help.

byron gale

Beth,

Richard's solution:

"On Windows only, the save for web prefs can be deleted by holding down control-alt when launching save for web. This is different than deleting app prefs."

Byron

beth haney

Oh, yes, I remember now!! Now stick around and help me remember this, please!