Photoshop Elements 2 crashes on selecting Print Preview

Stuart,

Delete the preferences file. Hold Alt/shift/ctrl down and launch PSE, keep holding til you get dialog box, answer yes, let it load.

I have been using PE 2 for several months with virtually no problems. Now, for some reason it crashes when I select print preview for an image. I am using Windows 98 SE and have plenty of RAM (640 mb) and free hard disk space. Any solutions to this problem?

Nancy, where do I find the "preference file"? (i.e., what folder?)
Thanks,
Stu Klein

Stu,

I'm not Nancy (obviously!), but I think I can get you going in the right
direction.

After closing PSE, you will need to press and hold a 3-key combination
(CTRL-ALT-SHIFT) IMMEDIATELY after clicking the PSE icon to start the app.

A dialog will appear allowing you to delete the preferences.

HTH,

Byron

Byron,
Thanks for your help. That worked.
SMK

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1 17th May 10:59 nancy_s External User Posts: 1	Photoshop Elements 2 crashes on selecting Print Preview Stuart, Delete the preferences file. Hold Alt/shift/ctrl down and launch PSE, keep holding til you get dialog box, answer yes, let it load.

2 17th May 10:59 stuart_klein External User Posts: 1	Photoshop Elements 2 crashes on selecting Print Preview I have been using PE 2 for several months with virtually no problems. Now, for some reason it crashes when I select print preview for an image. I am using Windows 98 SE and have plenty of RAM (640 mb) and free hard disk space. Any solutions to this problem?

3 18th May 03:33 stuart_klein External User Posts: 1	Photoshop Elements 2 crashes on selecting Print Preview Nancy, where do I find the "preference file"? (i.e., what folder?) Thanks, Stu Klein

4 18th May 03:33 byron_gale External User Posts: 1	Photoshop Elements 2 crashes on selecting Print Preview Stu, I'm not Nancy (obviously!), but I think I can get you going in the right direction. After closing PSE, you will need to press and hold a 3-key combination (CTRL-ALT-SHIFT) IMMEDIATELY after clicking the PSE icon to start the app. A dialog will appear allowing you to delete the preferences. HTH, Byron

5 21st August 10:23 stuart_klein External User Posts: 1	Photoshop Elements 2 crashes on selecting Print Preview Byron, Thanks for your help. That worked. SMK