don stouder

Hello,

I have encountered a strange
problem while running PSE Vers 2 on Win XP that I have never seen before. The problem is this:

When trying to trying to save the image using File > Save for Web…,
the dialogue box does not appear.The screen flickers, but that is it. The PC does not hang up and PSE seems to do other functions ok.

I tried restarting PSE and rebooting with the same result.

Does anyone know how to fix this without reinstalling PSE?

TIA

Don S.

richard coencas

Don,

Try deleting prefs.

Rich

chris french

There is a current thread on this problem some on else has:

'lost save for web'

what's wrong with just re-installing it?
--
Chris French

don stouder

Thanks, Richard, Chris, & Beth.

I will try your suggestion the next time I am back at school. The problem is affecting about one-half of the 20 PCs in the computer lab where I teach. I hope that the Prefs file fix works. Reinstalling the program is not that trivial, since I don't run the lab and have to coordinate re-installs.

BTW the PCs are using Win 98/XP duel boot and problem right now appears to be associated with the Win XP installation.

I hope I can find the Prefs file relatively easy in XP.

P.S. You guys were so quick and helpful with this problem, please see another post regarding a display problem with PSE in this forum if you get the chance. :-)

Thanks Again,

Don S.