joseph_c_cummings

System: Dell 8300, 1 GB RAM, 120GB and 80GB Hard drive. HP Scanjet 3C and Nikon Coolscan 4000. Photoshop CS. Windows XP Home.

Had no problems up to now with the tools. Then scanned in 799 images and began editing. Of the 799, 20 files have produced the "permanent error send to Microsoft" when the clone, erase and healing brush tool is initially Alt+mouse click to select the source area. Can do tone and color corrections ok. The scanning device has no bearing on the problem since errors occur for flatbed and slide scanner images. Have latest updates (as far as I know) for both XP and CS. Error signature: App name=Photoshop.exe, AppVer=8.0.0.0, ModName=mmxcore.8bx, ModVer=8.0.0.0, Offset=00028238. Exception information: Code=0xc0000096,Flags=0x(all zeroes), Record=same as flags, Address=0x(9 zwores)4208238, etc. Same error information for all the failing images.

Any suggestions on the problem our how to get it fixed?

Thanks, Joe

What kind of CPU are you running?

Keith

What kind of CPU are you running?

Keith

dual cpu's are expeiencing problems with a couple of tools. the temporary work around is to rename MultiProcessor Support.8BX. adobe is trying to work find a fix for it.

dual cpu's are expeiencing problems with a couple of tools. the temporary work around is to rename MultiProcessor Support.8BX. adobe is trying to work find a fix for it.

joseph_c_cummings

Sorry I did not mention it but I have two, Intel Pentium 4 2.60 GHz processors in the machine.

Dave, you mention the work around is to "rename Multi-Processor Support.8BK". Does this then negate the XP use of the mulit-processing?

Sounds like this has been reported earlier. Where should I look to track progress there?

Thanks again, Joe

joseph_c_cummings

Sorry I did not mention it but I have two, Intel Pentium 4 2.60 GHz processors in the machine.

Dave, you mention the work around is to "rename Multi-Processor Support.8BK". Does this then negate the XP use of the mulit-processing?

Sounds like this has been reported earlier. Where should I look to track progress there?

Thanks again, Joe

does this then negate the XP use of the mulit-processing?


no, just ps's. i'm not sure, but i don't think you'll see a HUGE performance hit unless you're working with really big files. temporary only anyway until the adobe guys figure it out and post a fix.

does this then negate the XP use of the mulit-processing?


no, just ps's. i'm not sure, but i don't think you'll see a HUGE performance hit unless you're working with really big files. temporary only anyway until the adobe guys figure it out and post a fix.

joseph_c_cummings

Just an update on the tool problem after talking with tech support. The "work-around" is as follows:
Go to C:\Program Files\Adobe\Adobe Photoshop CS\Plug-Ins\Extensions
Change the file type for fastcore, MultiProcessor Support and mmxcore from .8bx to something else like .old. That seems to work. Previously just changed the file name by prefixing a "zz" in front and did not help. Left zz in name and at suggestion of tech support changed the file extension and it worked.

My 799 files range in size from 218 KB to 40 MB. The 20 files that have the problem range from 765KB-781KB. 11 other files in this range work ok!

Joe