What recourse do I have when my web hostis non-communicative (i.e. no service)

Do you own your URL or did you sub lease from ehostsource.com?

I had forgotten to change my email address here so I would know when someone posted (reason why I had not gotten back sooner). Since as I mentioned... my web host's server is not getting any of my regular email to me.

Murray - I believe you're right... it's just that I've already paid for the full year and I am only approx. one-half of the way through it. And she (the owner) will not even answer my emails or phone calls to get a refund. And now her message mailbox (phone) is full and won't even accept messages. And even my emails are now getting bounced back to me.

Linda - can't log in to anything. The message on her answering service says to be patient since they are moving to new servers! Patient? Patience is hours, or maybe a day at the most. Here it has been since last Thursday that nothing works.

Luc - I have my own domain name and ehostsource has it locked up (unless as I do what Murray correctly suggests. Unfortunately then I will probably will have paid for half a year's service for nothing. Refunds don't look likely with such a flake.

I've been with ehostsource for years... and as long as I don't need any tech support I've been fine (they're very inexpensive and so tech support is pathetic) but after this... IF it comes back online... I will certainly not be renewing with them and will tell anyone that will listen not to use them.

Looks like I may wait another day and then change web hosts. Any inexpensive ones you can recommend? I don't need virtually any tech support (and so many don't understand Macs anyway).

Also... anyone know of an internet agency of any type that I can report this to?

Thanks for posting.

Ron

Ron,

As I said, I use iPower. It's very cheap and you get a lot for the money. If you decide to go with them and want to use My Link <http://graphicspalmbeach.com/webhosting.html> I am an affiliate.

Thanks Linda.

I'm going to give ehostsource another day before I decide.

Hate to lose a half year that's already paid.

Ron

I hear you Ron. Actually now that I think about it, there was a period of time when iPower was migrating their servers. During that time many of us experienced something similar. So it's possible that once your company gets this fixed it will be fine. They might have more requests than they can handle right now.

A warning with iPower...

About 2 years ago they were folded in with Endurance International, a company that has been gobbling up decent discount hosts and trashing them. Their hosting platform is atrocious if you have scripted functions and/or MySQL services (e.g., WordPress, Joomla, Drupal). If seeking a new host and scripting/MySQL is important to you, avoid any of the Endurance International companies (BizLand, FatCow, Virtual Avenue, Hypermart, FreeYellow, PureHost and PowWeb - - to name a few). Static HTML is fine on these hosting brands.

Hi Ron,

This doesn't sound good. Can you login in using the Control Panel? Or can you access Live Help? Is your Domain Name registered with this company too?

When I have a problem I generally either use the Online Help or login and post my problem, and I always seem to get a pretty quick response.

I host most all of client sites with iPower. As much of a bad rap that iPower has got over the years, I've found them to pretty much always respond within an hour or so when I need assistance, or post a problem.

On the flip side, I had a client who hosted with one of the top rated hosting companies. When I needed help I had to wait several days to get a response.

Linda

Do you have the files locally? Get a new host and upload them - then change
the DNS pointers for the domain. Bye bye ehostsource.com....

--
Murray

Did you pay by credit card? I believe you can demand the money back.

http://www.hostmysite.com @ $11/month is pretty inexpensive.

Your credit card company!

--
Murray

Ronald,

Just so you know... I'm pretty sure BlueHost is the company that took several days to respond to a simple question I asked.

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1 30th June 21:46 luc_desaulniers External User Posts: 1	What recourse do I have when my web hostis non-communicative (i.e. no service) Do you own your URL or did you sub lease from ehostsource.com?

3 30th June 21:46 lrk External User Posts: 1	What recourse do I have when my web hostis non-communicative (i.e. no service) Ron, As I said, I use iPower. It's very cheap and you get a lot for the money. If you decide to go with them and want to use My Link <http://graphicspalmbeach.com/webhosting.html> I am an affiliate.

4 30th June 21:47 ronald_lanham External User Posts: 1	What recourse do I have when my web hostis non-communicative (i.e. no service) Thanks Linda. I'm going to give ehostsource another day before I decide. Hate to lose a half year that's already paid. Ron

5 4th July 04:07 lrk External User Posts: 1	What recourse do I have when my web hostis non-communicative (i.e. no service) I hear you Ron. Actually now that I think about it, there was a period of time when iPower was migrating their servers. During that time many of us experienced something similar. So it's possible that once your company gets this fixed it will be fine. They might have more requests than they can handle right now.

8 4th July 04:07 murray External User Posts: 1	What recourse do I have when my web hostis non-communicative (i.e. no service) Do you have the files locally? Get a new host and upload them - then change the DNS pointers for the domain. Bye bye ehostsource.com.... -- Murray

9 4th July 04:07 murray External User Posts: 1	What recourse do I have when my web hostis non-communicative (i.e. no service) Did you pay by credit card? I believe you can demand the money back. http://www.hostmysite.com @ $11/month is pretty inexpensive. Your credit card company! -- Murray

10 4th July 04:07 lrk External User Posts: 1	What recourse do I have when my web hostis non-communicative (i.e. no service) Ronald, Just so you know... I'm pretty sure BlueHost is the company that took several days to respond to a simple question I asked.