bob_lueck

Using Illustrator 10 on Win XP, saving for the web suddenly would not work due to an unknown error.

I have cleaned up the hard drive, reinstalled Illustrator to repair any missing files, rebooted the computer. Nothing helps.

Has anyone run across this problem, and how have you fixed it?

Thanks for your help.

jacob_bugge

Bob,

You may try deleting ALL files (NOT subfolders) in the folder, including the AIPrefs (if any). You may find the folder following either the FAQ #2 or the first hint here: <http://www.bugge.com/Family-and-friends/Illy/illy.html>

bob_lueck

Jacob,

Thanks for the input. I have tried deleting the AIPrefs file in the past, but no good. That was before I repaired the installation. Are you talking about deleting other files in the Abobe Illustrator 10 folder also?

Regards,

Bob

jacob_bugge

Bob,

I have tried deleting the AIPrefs file in the past, but no good.


A month ago, Old McDonald poured a thousand gallons of water over his barn roof, but yesterday it burned down all the same.

Are you talking about deleting other files in the Abobe Illustrator 10
folder also?


I am.

bob_lueck

okay. Besides AIPref, which files would need to be deleted to solve this problem?

jacob_bugge

Bob,

Try the lot.

bob_lueck

okay. Besides AIPref, which files would need to be deleted to solve this problem?

jacob_bugge

Bob,

Try the lot.

amy_bissonett

Bob,

Have you found a solution to this issue yet? I had the exact same issue to a T! I will try the above advice and delete all files etc.

Thanks,

Amy

amy_bissonett

Bob,

Have you found a solution to this issue yet? I had the exact same issue to a T! I will try the above advice and delete all files etc.

Thanks,

Amy