I just started having a problem with Illustrator a week ago. I've been using it for about a year now with no problems, now all of a sudden my Pantone swatch library won't open. I'm not using CS, its 10 and I'm using in on a G5 1.6 with osx 10.2.8. I re installed Illustrator to see if that was the problem, but it did not help.

How can I fix this ? I'm not having the same problem with Photoshop or InDesign.

dee holmes

Check for corrupt fonts. Did you repair permissions before and after the install. And also need to trash AI preferences before reintalling AI.

How do I check for corrupt fonts?
I'm not sure I know what you are referring to when you say "repair permission" before and after the install.

Since you mentioned that might be the problem I realized that I have been having this problem since installing some new fonts.

dee holmes

This is from the Adobe support website:

3. Troubleshoot fonts.
A system error can occur if Illustrator accesses a damaged font.

To troubleshoot fonts to determine if they cause the problem:
1. Deactivate all font management utilities, such as Adobe Type Manager, Extensis Suitcase, or Bitstream Font Reserve.
2. Drag the contents of the Library/Fonts folder to a new folder on the desktop. (If you manually added fonts to the Library/Application Support/Adobe/Fonts folder, also drag those fonts to the new folder.)
3. At the Finder, choose File > Find.
4. Type AdobeFnt05.lst (Illustrator 10) or AdobeFnt07.lst (Illustrator CS), select the system drive, and then press Return.
5. Delete all AdobeFnt05.lst and AdobeFnt07.lst files found.
6. Restart the computer.
7. Restart Illustrator. Illustrator creates a new AdobeFnt05.lst or AdobeFnt07.lst file.
8. Try to re-create the problem. Then, do one of the following:
-- If the problem doesn't recur, move one font back to the Library/Fonts folder, and then repeat steps 6-8 until you identify the problematic font.
-- If you have a font management utility, restart it and activate fonts in small groups or individually to identity the problematic font.
-- If the problem recurs, move the contents of the new folder on the desktop back to the Library/Fonts folder.

Repair permissions is in the OSX applications folder Utilities/Disk Utility. Select your hard drive then click repair. You should do this before and after any installations.