paul

Thanks Tony. Must be wonderful to have a decent Ford dealer near you! The
two decent ones I've dealt with, up in Yorkshire, are now no longer
available (sadly).
I used to have Ford company cars, back in the 70s - 90s and remember dealing
with a firm in Sheffield for company car servicing - Brook Shaw Ltd (now
long gone). The arrogance of their staff was incredible - they were rude and
offhand, probably knowing I had no choice but to use them. Once asked for
warranty work on a Ford Escort - heater not turning off properly (so too
hot on a summer day!) and doors not closing properly (resulting in wind
noise around the door seals). Their response was effectively 'what do you
expect
with a cheap car like the Escort'. Think I ended up doing the heater control
adjustment myself and continued to suffer the wind noise.
They once did some work on the engine and I noticed an item on the bill for
a replacement plastic cooling fan. Asked why this was needed and they
commented that they'd accidentally broken it. They seemed surprised that I
was querying the item in view the fact that I wasn't personally paying the
bill!

I thought the 'bad old days' of Ford dealers were gone (having dealt with
several Vauxhall dealers and found them OK) -- that is until I dealt with
Polar and the other smaller dealership recently used.

Regards,

Paul


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paul johnson

Every Ford dealer in Birmingham is piss poor!I brought a brand new
Fiesta tdci about 5 years ago-when they first came out-from Bristol
street Birmingham-the master slave cylinder went on the brakes after
about three months-I was having to push the brake pedal to the floor
to get the thing to stop.
It took them 5 days to fix it-they said it would take all day to do
and they didnt have the parts-I called Ford and asked for a
replacement vehicle and within 10 minutes I got a call from the dealer
explaining that the car would be ready in an hour.
ANother time I fouind my rear nearside brake light was not working
after I had changed the bulb(it seemed to keep blowing the bulb)
Bristol street had the car for ten minutes and told me it was a faulty
bulb and then charged me 40 pounds. I wrote to Ford and they gave me a
free service.
You must keep complaining to Ford and they will threaten these
"showers" with the loss of their franchise-watch the cunts kiss
your ass the next time you go in.
Fuck Ford I am going to buy a Kia-7 year warranty.

gary

Where did you write to in Ford? I have to say my experience with their
Customer Services Dept hasn't exactely been overwhelming either...

Gary.

paul johnson

The ford number I used was 08458411111, I emailed as well and then
also I contacted the head of Bristol street -if I recall his name is
Martin Hamer. Bristol street was in the new recently for ripping
customers off-

jim.arnold

Hendy Ford on the South coast is just as bad
and contacting Ford Customer Service is a waste of time - they may act
if they get enough complaints I suppose

The only option is to avoid Ford - shame really my Focus is a decent
car

paul johnson

The ceed by Kia(crap name but a well made shed)

chris whelan

If you think the standard of Ford dealers is poor, you should try some of
the others! In particular, Citroen dealers are hopeless; of course, with a
Focus you are much less likely to need a dealer's services :-)

Chris

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Remove prejudice to reply.

underdog

Makes me glad I have a good one here in the states, an oil change is
~$22, and takes less then an hour and I get a car if I want or need one,
170pounds (sorry don't know how to make the symbol) that's $332.80 USD.

paul johnson

nice 1 -see what happens when your oil supply dries up/

john smith

Found Busseys in Attleborough to be very good.Especially Tony in the parts
dept.

Smiffy