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1 17th April 06:10
External User
Posts: 1
Default Tivoli Audio Customer Service Nightmare (receiver)

My efforts to return a defective Sirius satellite receiver to Tivoli
Audio during the past week have been total hell with the customer
service manager outright telling lies and blaming his mistaken lapses
in memory on me! First he tells me he will give the matter his prompt
attention and emails me a "Return Authorization Form". I return it and
36 hours later he informs me that the SID and PSN #s are incorrect. I
double check the numbers and return the form. 24 hours after this he
tells me that he has discovered that since I purchased the receiver
directly from Tivoli there is no need to go through this process of
being issued a "Return Authorization Number" for an exchange and that
he will send out that day a new receiver and for me to return the
defective one at my conveniece. Five minutes later the customer service
manager sends me another email with my Return Authorization Number
telling me to put it on the outside of the box and return it with the
receiver and then they will issue my replacement receiver! This is in
complete contradiction to what he said in the email five minutes
earlier. I immediately send him an email saying I am confused and
please explain what you want me to do. I hear nothing until the next
day when the customer service manager sends me an angry email telling
me to not add to the confusion by asking for an advance replacement! I
never asked for an advance replacement, but it was he who offered one
the day before prior to contradicting himself five minutes later with
no explanation! I forwarded him a copy of his original offer of the
advance replacement, but so far have heard absolutely nothing back from
Tivoli Audio Customer Service.
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