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Job Title: Therapeutic Area Specialist
Job Location: DE: Wilmington
Pay Rate: 25-35 hour
Job Length: 7-12 months (contract)
Start Date: 2004-05-08

Company Name: Fladger and Associates
Contact: Michael Fladger
Phone: mfladger@comcast.net
Fax: Email please

Description: •Manage all customer inquiries to successful resolution. Provide immediate resolution to inquiries at the point of contact.
•Effectively communicate messages, timely product information and/or specific offers to physicians, health care staff and/or customers via outbound teleservice according to specific IC outbound initiatives.
•Escalate calls as appropriate.
•Follow and suggest improvements to AstraZeneca’s policies in response to customer needs.
•Comply with FDA regulations.
•Update other TASs regarding customer calls.
•Manage all assigned project work in a timely fashion.
•Interact with team members to manage a broad number of product, medical and business issues.
•Identify opportunities to drive the customers’ viewpoint into the organization.
•Provide world-class customer service and support to the customer.
•Meet customer satisfaction levels as determined by the IC
•Support the adverse event and product quality processes.
•Keep up to date on product, medical, and disease information.

REQUIRED SKILLS:
•Bachelor’s degree in health science required, strongly preferred in Nursing, Pharmacy, or related medical specialties.
•Minimum of 2 years clinical experience in nursing, pharmacy, or equivalent.
•Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred.
•Demonstrated ability to provide world-class customer service.
•Demonstrated competency using information technology, PCs and databases.


Preferred Background
•Pharmaceutical/medical sales or equivalent desirable.
•Ability to multitask.
•Good analytical problem solving and decision-making.
•Good time management skills.
•Good interpersonal skills
•Good organization skills
•Team player
•Bilingual (Spanish) skill desirable


Applicant must be a U.S. resident or currently able to legally work in the U.S.

Please refer to Job code 04-146 when responding to this ad.


For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/472282.html to apply online.


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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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JobCircle.com - Careers, Content and Community for Technology
professionals in the Northeastern United States!

Jobcircle.com provides resume submission, classified searches,
eLearning, hundreds of career development articles, tech news,
and more to tens of thousands of Technology professionals in
your area - visit us today at http://www.jobcircle.com!

!!! Voted a TOP 50 Career Web Site in 2002 by CareerXRoads !!!
************************************************** ************

Job Title: Therapeutic Area Specialist
Job Location: DE: Wilmington
Pay Rate: open
Job Length: 7-12 months (contract)
Start Date: 2004-09-20

Company Name: The Judge Group
Contact: Sabreena Tressler
Phone: 732-346-9100
Fax: 732-346-9101

Description: If you have Call Intercept on your phone, please provide your password with your response/resume OR deactivate the service during your career search with Judge. Thank you in advance for helping us provide a more timely response to your interest in our job posting.

Judge Technical Services, Scientific Division provides high-end consulting and staffing services to fortune 500 companies. We have been retained by our client to seek and identify qualified candidates for a Therapeutic Area Specialist.
REQUIRED SKILLS:
Bachelors degree in health science required, strongly preferred in Nursing, Pharmacy, or related medical specialties. Minimum of 2 years clinical experience in nursing, pharmacy, or equivalent. MUST HAVE:
Experience providing medical information and customer service to healthcare professionals over the phone
Demonstrated ability to provide world-class customer service
Demonstrated competency using information technology, PCs and databases


Good time management skills, interpersonal skills, organization skills
Team player
Preferred Background:
Pharmaceutical/medical sales or equivalent desirable.
RESPONSIBILITIES:
The TAS is a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. They effectively communicate, via telephone, e-mail and written communication, specific product and/or disease state information. They utilize their excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, establishing and maintaining customer relationships, while responding to customer inquiries. The variety of subjects handled is extensive e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more. Additionally, the TAS may contribute to Information Center outbound initiatives, making contact with customers to deliver specific messages and/or offer samples, literature or other services to physicians and health care staff. While interacting with customers, the Brand Specialists wear headsets and sit at a computer for extended periods of time.
Major Responsibilities:
Manage all customer inquiries to successful resolution
Provide immediate resolution to inquiries at the point of contact
Effectively communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound teleservice according to specific Information Center outbound initiatives
Escalate calls as appropriate
Follow and suggest improvements to policies in response to customer needs
Comply with FDA regulations and policies
Update other Brand Specialists regarding customer calls
Manage all assigned project work in a timely fashion
Interact with team members to manage a broad number of product, medical and business issues
Identify opportunities to drive the customers¿ viewpoint into the organization
Provide world-class customer service and support to the customer
Keep up to date on product, medical, and disease information
Meet customer satisfaction levels as determined by the IC
Support the adverse event and product quality processes
ADDITIONAL: Hours: M-F 8:30-4:45; contractor may ONLY work 37.5 hours per week unless otherwise instructed.

Bachelors degree in the health sciences required. Prefer a nurse or a pharmacist. Must have a minimum of 2 years of experience in nursing or pharmacy.

Please email me a resume with 2 references. Please note this is a contract in Wilmington, DE.

Please refer to Job code JO042544SXT when responding to this ad.


For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/482772.html to apply online.


************************************************** ************
For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
************************************************** ************