3rd July 13:03
NY: Manager Call Center Technology ID: J264-13
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Text format to firstname.lastname@example.org. Or call 201-798-2223.
Job ID: J264-13
Job Title: Manager Call Center Technology
Job Type: Permanent Location: Bethpage, NY
Our client, a major organization with multiple consumer and B2B product
lines, seeks a Manager of Call Center Technology who will have overall
responsibility for technology planning, development and implementation of
call center & voice technologies within a multi-site call center
environment. This individual will manage a team of 5+ technologists and
must be a seasoned pro with visionary leadership and management maturity.
Tasks will include overseeing computing and voice technology projects such
.. Technical strategic planning
.. Applications development
.. Maintenance, enhancement & support
.. Ensuring high levels of customer satisfaction - both internal business
units and end-clients/customers
Requirements for this position include:
.. 10+ years in Call Center applications development, implementation &
.. 5+ years management experience within a Call Center environment
.. Extensive knowledge in telephony network technology and customer premise
.. Broad knowledge of call center computing and voice technologies across
multiple hardware & software platforms
.. Experience preparing and delivering project plans, budget forecasts,
.. Exceptional interpersonal and communications skills
.. Ability to successfully interact with C-level senior management
.. Ability to multi-task, work under pressure
An excellent compensation package, commensurate with experience, will
include: base salary, incentive bonus, stock option/purchase plan, etc.
Relocation package also available for the right individual.
Eric Weissman, Managing Director
Eric Weissman Associates Inc.
The Leader In Corporate Recruiting!
51 Newark Street, Suite 507
Hoboken, NJ 07030
Tel: (201) 798-2223
Fax: (201) 255-2080