eric weissman

If you are interested in this job, please email your resume in MS Word or
Text format to jobs@ericweissman.com. Or call 201-798-2223.

Job ID: J264-13

Job Title: Manager Call Center Technology

Job Type: Permanent Location: Bethpage, NY

Job Description:
Our client, a major organization with multiple consumer and B2B product
lines, seeks a Manager of Call Center Technology who will have overall
responsibility for technology planning, development and implementation of
call center & voice technologies within a multi-site call center
environment. This individual will manage a team of 5+ technologists and
must be a seasoned pro with visionary leadership and management maturity.
Tasks will include overseeing computing and voice technology projects such
as:

.. Technical strategic planning
.. Applications development
.. Maintenance, enhancement & support
.. Ensuring high levels of customer satisfaction - both internal business
units and end-clients/customers

Requirements for this position include:
.. 10+ years in Call Center applications development, implementation &
operations
.. 5+ years management experience within a Call Center environment
.. Extensive knowledge in telephony network technology and customer premise
technical support
.. Broad knowledge of call center computing and voice technologies across
multiple hardware & software platforms
.. Experience preparing and delivering project plans, budget forecasts,
presentations
.. Exceptional interpersonal and communications skills
.. Ability to successfully interact with C-level senior management
.. Ability to multi-task, work under pressure

An excellent compensation package, commensurate with experience, will
include: base salary, incentive bonus, stock option/purchase plan, etc.
Relocation package also available for the right individual.

Contact:
Eric Weissman, Managing Director
Eric Weissman Associates Inc.
The Leader In Corporate Recruiting!
51 Newark Street, Suite 507
Hoboken, NJ 07030
Tel: (201) 798-2223
Fax: (201) 255-2080
Email: jobs@ericweissman.com
Web: http://www.ericweissman.com