citifinancial

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CitiFinancial
Scheduling ****yst
BLOOMING PRAIRIE, MN

Salary: $0 - 0 / Not Specified
Job Type: Full Time
Category: General Admin/Management

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[description] Schedule Customer Service Agent login times/work
times for maximum phone coverage throughout the business day.
Scheduling, forecasting and real time monitoring of call volumes
and personnel. Collect necessary data for use with a scheduling
system. Transfer all collected data into the scheduling system
for ****ysis. Develop and adjust agent schedules as necessary.
****yze historical data to recommend future staffing needs:
daily, weekly and monthly. Monitor daily call traffic to
evaluate peak intervals of call volume to inform supervisors and
leads of current department agent requirements. Develop and
revise scheduling system as appropriate. Make necessary
adjustments to any existing process or develop more efficient
systems. Perform other duties as required and/or assigned.
[requirements] High school diploma or equivalent required.
Knowledge of call center technology essential. Two years call
center experience. Experience with employee work schedules or
Workforce Management Tools, concepts and do***entation preferred.
Strong problem solving, interpersonal and communication skills.
Detail oriented with the ability to organize and prioritize
multiple tasks. Proven advanced PC skills, including MS Excel
and Access.

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See Job Description

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Scheduling ****yst

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Contact Information
CitiFinancial
Hiring Manager
Hiring Manager