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1 14th March 10:10
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Default US-NJ: Cherry Hill-Network Abuse Tech

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Please reply to with your resume!
Job Title: Network Abuse Tech
Job Location: NJ: Cherry Hill
Pay Rate: Competitive
Job Length: full time
Start Date: 2003-10-22

Company Name: Comcast Cable
Contact: Manager of Recruitment
Phone: email only
Fax: 000-000-0000

Description: The Network Abuse Technician is responsible for identifying, processing and resolving all related Network Abuse incidents and violations of the Acceptable Use Policy (AUP) and subscriber agreement. This includes assisting in the development of several types of abuse and policy reports in addition to maintaining historical ****yses of previous instances of abuse or policy discretion. The candidate will also be required to field customer calls and assist customers with network abuse related issues.

Major Duties

Answer Network Abuse related customer calls / voice mails and gather information to determine if the call is a valid AUP violation.

Resolve incoming Network Abuse trouble tickets adhering to defined levels of detail, accuracy, and complying with prescribed mean time to repair standards. This includes the review of trouble tickets to identify issues that can be addressed by processes and / or training at the individual level or Abuse Team level.

Assist in the development / improvement of procedures and process flows related to identifying network abuse issues / policy observance issues, training, element configuration, and all interaction between the DNE&O NOC and other organizations.

Perform low-level reconnaissance audits and develop subsequent reports to identify abuse or policy threats.

Perform low-level protocol ****ysis (trace) in support of identifying, monitoring, and do***enting instances of abuse or policy discretions.

Ensure immediate and accurate response to abuse, policy, and security issues affecting Comcast subscribers and networks.

Provide input to Abuse legal team point of contact to identify, address, and respond to transgressions of policy and or abuse of Comcast subscriber networks.

Provide support within a 24 x 7 environment and on-call contact when required to support all Network Abuse emergency response situations.

Other duties as assigned.



Associates Degree in Information Systems Technology, MIS, or related field desirable, or equivalent work experience.


Two plus years of Policy, Abuse, or Security engineering experience, preferably in a TCP/IP environment.

The candidate will be proficient in all Microsoft Desktop Applications and be able to provide statistical reports and flow charts as required supporting Network Abuse activities.

The candidate should be able to grasp new technologies quickly and be willing to learn new desktop applications and web interfaces.

The candidate should be receptive to observing, processing, and discussing information and media that may be offensive in nature as it relates to network abuse and observance.

Minimum of 2 years of PC Skills

Experience with legal issues concerning network abuse and policy interpretation.

Experience working with system management tools is a plus.

Experience with large scale IP network and ISP is a plus.

Proven ****ytical, problem solving and organizational ability.

Applicant must be a U.S. resident or currently able to legally work in the U.S.

For FASTEST PROCESSING of your resume, please visit to apply online.

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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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