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1 27th August 09:49
david m
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Default Add more status values for cases


How can I add more values for a case status? ie active, cancelled, resolved...
like to add on "pending/on hold"...
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2 27th August 09:49
simon
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Default Add more status values for cases


David,

You can add these in the customisation for the case form.

From the homepage go to, settings, system customisation, cases, customise
form, double click on status reason. change the top value to whichever
ststus it belongs to (active / resolved / cancelled) and add the values into
the table below.

Publish the customisation in the deployment manager and then reset IIS.

Regards

Simon
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3 27th August 09:49
david m
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Posts: 1
Default Add more status values for cases


Thank you Simon, however, I am looking to add a new status code, not the
status reason code.
I have added new status reason codes successfully, however, I would like to
add more "status" codes.
David M
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4 27th August 09:50
peter lynch
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Default Add more status values for cases


You cannot add a new status.

Could you explain further why you would need to? (The examples you cited fit
neatly into Status Reasons for the Active Status, IMHO)

--

Peter Lynch
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5 27th August 09:51
david m
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Posts: 1
Default Add more status values for cases


Yes Peter,
They do fit nicely as a status reason. Just wanted to change the status of
cases on hold to a "non" active status.
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6 28th August 03:49
matt parks
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Posts: 1
Default Add more status values for cases


You might want to consider creating alternate Views that filter base on the
status reason. That would at lest remove them from the views if that's what you
want.

Matt Parks
MVP - Microsoft CRM

----------------------------------------
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Yes Peter,
They do fit nicely as a status reason. Just wanted to change the status of
cases on hold to a "non" active status.
"Peter Lynch" wrote:
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