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I installed Symantec Backup Exec 11d on a new Windows 2003 Small Business
Server R1. I had many problems and after talking forever with Dell support,
I uninstalled Backup Exec "manually" (believe it or not, there's no other
way). This included downloading the Microsoft uninstaller and deleting
registry entries manually.

Now, when I try to reinstall Backup Exec, the installation fails when it
tries to install SQL. This is the installation log:

Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log

03-14-2007,22:09:46 : E:\WINNT\INSTALL\BE\setup.exe
03-14-2007,22:09:46 : CSetupApp::LoadSetupXML
03-14-2007,22:09:46 : CSetupApp::ScanXML
03-14-2007,22:09:46 : E:\WINNT\INSTALL\BE\Bin\Setup.xml
03-14-2007,22:09:46 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
03-14-2007,22:09:46 : MSI Version = 3.1
03-14-2007,22:09:46 : MSI Package Name = Symantec Backup Exec for Windows
Servers.msi
03-14-2007,22:09:46 : System Central Processor = 86
03-14-2007,22:09:46 : Product Type = SETUP_BE
03-14-2007,22:09:46 : Product Name = Symantec Backup Exec for Windows Servers
03-14-2007,22:09:46 : Current Installing GUID
={BEA465C8-2923-42C6-9141-BE44739A6A80}
03-14-2007,22:09:46 : Product Version = 11.0
03-14-2007,22:09:46 : CSetupSupport::IsValidMSIPackage
03-14-2007,22:09:46 : E:\WINNT\INSTALL\BE\Symantec Backup Exec for Windows
Servers.msi
03-14-2007,22:09:48 : {BEA465C8-2923-42C6-9141-BE44739A6A80}
03-14-2007,22:09:48 : {BEA465C8-2923-42C6-9141-BE44739A6A80}
03-14-2007,22:09:48 : Equal PID
03-14-2007,22:09:50 : Product version: 11.0.6235
03-14-2007,22:09:51 : StartBESequence
03-14-2007,22:09:51 : Executing BE_PreCheckInstall
03-14-2007,22:09:51 : MDAC 2.82.1830.0 is installed on this system.
03-14-2007,22:09:51 : Executing BE_SetSQLxLangVersion. Setting language
version of SQL Express BKUPEXEC instance.
03-14-2007,22:09:51 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-14-2007,22:09:51 : MDAC 2.82.1830.0 is installed on this system.
03-14-2007,22:09:51 : Executing StartBESequence
03-14-2007,22:09:51 : Pulling user data from the MSI
03-14-2007,22:09:51 : Upgrade state set to 0
03-14-2007,22:09:51 : Executing SSO::PullDataMSI()
03-14-2007,22:09:51 : Executing TSM_GetTSMSettings.
03-14-2007,22:09:51 : Executing CDlgCAS::PullDataMSI()
03-14-2007,22:09:51 : /TS:
03-14-2007,22:09:51 : MSI processing complete
03-14-2007,22:09:51 : Pulling user data from the command line
03-14-2007,22:09:51 : COMMAND LINE: Checking UIMODE value
03-14-2007,22:09:51 : COMMAND LINE: Checking for program group placement
value
03-14-2007,22:09:51 : COMMAND LINE: Checking for main feature selection
03-14-2007,22:09:51 : COMMAND LINE: Checking for serialization values
03-14-2007,22:09:51 : CDlgChooseCustom::PullDataSilent
03-14-2007,22:09:51 : After check for parameter file exists.
03-14-2007,22:09:51 : CDlgLocalChooseCustom Pass Function.
03-14-2007,22:09:51 : After Check for INSTALL_CHOICE.
03-14-2007,22:09:51 : After Check for INSTALL_TYPE.
03-14-2007,22:09:51 : After Check for INSTALL_MODE.
03-14-2007,22:09:51 : CDlgLocalChooseCustom Pass Function.
03-14-2007,22:09:52 : InitData failed to open the cluster wrapper
03-14-2007,22:09:52 : InitData failed to open the cluster wrapper
03-14-2007,22:09:52 : COMMAND LINE: Checking for service account values
03-14-2007,22:09:52 : Not in Maintenance mode
03-14-2007,22:09:52 : Getting the Silent Params.
03-14-2007,22:09:52 : COMMAND LINE: checking for SSO values
03-14-2007,22:09:52 : COMMAND LINE: checking for DlgChooseDBServer values
03-14-2007,22:09:52 : COMMAND LINE: Checking for tape drivers values
03-14-2007,22:09:52 : COMMAND LINE: Checking for TSM values
03-14-2007,22:09:52 : CDlgTSMConfig Pass Function.
03-14-2007,22:09:52 : After Check for INSTALL_MODE.
03-14-2007,22:09:52 : CDlgTSMConfig Pass Function.
03-14-2007,22:09:52 : COMMAND LINE: checking for CASO values
03-14-2007,22:09:52 : COMMAND LINE: Checking for clone values
03-14-2007,22:09:52 : COMMAND LINE: Checking progress settings
03-14-2007,22:09:52 : COMMAND LINE: Checking for NOINSTALL value
03-14-2007,22:09:52 : Setup Command Line = "E:\WINNT\INSTALL\BE\setup.exe"
03-14-2007,22:09:52 : List of switches set follows:
03-14-2007,22:09:52 : /DEST: = C:\Program Files\Symantec\Backup Exec\
03-14-2007,22:09:52 : /TS:
03-14-2007,22:09:52 : Command line processing complete
03-14-2007,22:09:52 : Executing BEDiag utility
03-14-2007,22:09:52 : E:\WINNT\INSTALL\BE\Bin\Bediag.exe CORBETS1
/o:C:\DO***E~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\ Logs\Pre-Install_BEDiag.log
03-14-2007,22:09:52 : BEDiag utility has been launched in asynchronous
execution mode. Review
C:\DO***E~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\Lo gs\Pre-Install_BEDiag.log
for results.
03-14-2007,22:09:52 : Install set to run in UI mode
03-14-2007,22:09:58 : Validating license data
03-14-2007,22:10:01 : InitData failed to open the cluster wrapper
03-14-2007,22:10:01 : m_bUseNativeClient = 1
03-14-2007,22:10:01 : Executing SQL_GetSQLServerEdition.
03-14-2007,22:10:01 : DRIVER={SQL Native
Client};SERVER=CORBETS1\SBSMONITORING;Trusted_Conn ection=Yes
03-14-2007,22:10:16 : V-225-206: Encryption not supported on the client.
Client unable to establish connection An error has occurred while
establishing a connection to the server. When connecting to SQL Server 2005,
this failure may be caused by the fact that under the default settings SQL
Server does not allow remote connections. ***To search for information about
this error, click here
03-14-2007,22:10:16 : V-225-226: Unable to connect to SQL Server. ***To
search for information about this error, click here
03-14-2007,22:10:16 : Executing SQL_GetSQLServerEdition.
03-14-2007,22:10:16 : DRIVER={SQL Native
Client};SERVER=CORBETS1\SHAREPOINT;Trusted_Connect ion=Yes
03-14-2007,22:10:27 : V-225-206: Encryption not supported on the client.
Client unable to establish connection An error has occurred while
establishing a connection to the server. When connecting to SQL Server 2005,
this failure may be caused by the fact that under the default settings SQL
Server does not allow remote connections. ***To search for information about
this error, click here
03-14-2007,22:10:27 : V-225-226: Unable to connect to SQL Server. ***To
search for information about this error, click here
03-14-2007,22:10:27 : Executing SQL_GetSQLServerEdition.
03-14-2007,22:10:27 : DRIVER={SQL Native
Client};SERVER=CORBETS1\WSUS;Trusted_Connection=Ye s
03-14-2007,22:10:28 : V-225-206: Encryption not supported on the client.
Client unable to establish connection An error has occurred while
establishing a connection to the server. When connecting to SQL Server 2005,
this failure may be caused by the fact that under the default settings SQL
Server does not allow remote connections. ***To search for information about
this error, click here
03-14-2007,22:10:28 : V-225-226: Unable to connect to SQL Server. ***To
search for information about this error, click here
03-14-2007,22:10:52 : CDlgValidationSummary::ValidateData
03-14-2007,22:10:52 : CDlgSerialNumber Pass Function.
03-14-2007,22:10:52 : After Check for Remote_Install.
03-14-2007,22:10:52 : After Check for RA_INSTALL.
03-14-2007,22:10:55 : Validating serialization data
03-14-2007,22:10:56 : CDlgLocalChooseCustom Pass Function.
03-14-2007,22:10:56 : After Check for INSTALL_CHOICE.
03-14-2007,22:10:56 : After Check for INSTALL_TYPE.
03-14-2007,22:10:56 : After Check for INSTALL_MODE.
03-14-2007,22:10:56 : CDlgLocalChooseCustom Pass Function.
03-14-2007,22:10:56 : On Init of CDlgChooseCustom
03-14-2007,22:10:56 : Leaving Init of CDlgChooseCustom
03-14-2007,22:10:56 : CDlgLocalChooseCustom::OnInitDialog
03-14-2007,22:10:56 : On Init of CDlgLocalChooseCustom
03-14-2007,22:10:56 : InitData failed to open the cluster wrapper
03-14-2007,22:10:56 : InitData failed to open the cluster wrapper
03-14-2007,22:10:56 : Leaving Init of CDlgLocalChooseCustom
03-14-2007,22:11:01 : Validating Local Options Data
03-14-2007,22:11:01 : InitData failed to open the cluster wrapper
03-14-2007,22:11:01 : InitData failed to open the cluster wrapper
03-14-2007,22:11:01 : InitData failed to open the cluster wrapper
03-14-2007,22:11:01 : InitData failed to open the cluster wrapper
03-14-2007,22:11:11 : Validating service account data
03-14-2007,22:11:12 : CDlgSSO Pass Function.
03-14-2007,22:11:12 : After Check for INSTALL_MODE.
03-14-2007,22:11:12 : DlgChooseDBServer Pass Function.
03-14-2007,22:12:22 : Validating DlgChooseDBServer data
03-14-2007,22:12:39 : m_bUseNativeClient = 1
03-14-2007,22:14:12 : CDlgSSO Pass Function.
03-14-2007,22:14:12 : After Check for INSTALL_MODE.
03-14-2007,22:14:19 : Validating service account data
03-14-2007,22:14:19 : CDlgLocalChooseCustom Pass Function.
03-14-2007,22:14:19 : After Check for INSTALL_CHOICE.
03-14-2007,22:14:19 : After Check for INSTALL_TYPE.
03-14-2007,22:14:19 : After Check for INSTALL_MODE.
03-14-2007,22:14:19 : CDlgLocalChooseCustom Pass Function.
03-14-2007,22:14:21 : Validating Local Options Data
03-14-2007,22:14:21 : InitData failed to open the cluster wrapper
03-14-2007,22:14:21 : InitData failed to open the cluster wrapper
03-14-2007,22:14:21 : InitData failed to open the cluster wrapper
03-14-2007,22:14:21 : InitData failed to open the cluster wrapper
03-14-2007,22:14:23 : Validating service account data
03-14-2007,22:14:39 : CDlgSSO Pass Function.
03-14-2007,22:14:39 : After Check for INSTALL_MODE.
03-14-2007,22:14:39 : DlgChooseDBServer Pass Function.
03-14-2007,22:15:32 : Validating DlgChooseDBServer data
03-14-2007,22:15:32 : m_bUseNativeClient = 1
03-14-2007,22:15:32 : There is no MSSQL$BKUPEXEC Service
03-14-2007,22:15:32 : Unable to connect to a SQL Server CORBETS1\BKUPEXEC on
machine CORBETS1.
03-14-2007,22:16:39 : Validating DlgChooseDBServer data
03-14-2007,22:17:01 : Validating DlgChooseDBServer data
03-14-2007,22:17:01 : m_bUseNativeClient = 1
03-14-2007,22:17:01 : There is no MSSQL$BKUPEXEC Service
03-14-2007,22:17:01 : Unable to connect to a SQL Server CORBETS1\BKUPEXEC on
machine CORBETS1.
03-14-2007,22:23:17 : Validating DlgChooseDBServer data
03-14-2007,22:23:17 : Drive C: Required: 956 MB Available: 14445 MB
03-14-2007,22:23:17 : CDlgChooseTapeDrivers Pass Function.
03-14-2007,22:23:17 : After Check for INSTALL_MODE.
03-14-2007,22:23:17 : After Check for INSTALL_CHOICE.
03-14-2007,22:23:17 : After Check for INSTALL_TYPE.
03-14-2007,22:23:17 : CDlgSerialNumber Pass Function.
03-14-2007,22:23:28 : CDlgTSMConfig Pass Function.
03-14-2007,22:23:28 : After Check for INSTALL_MODE.
03-14-2007,22:23:28 : CDlgTSMConfig Pass Function.
03-14-2007,22:23:28 : CDlgCAS Pass Function.
03-14-2007,22:23:28 : After Check for INSTALL_MODE.
03-14-2007,22:23:28 : CDlgClone Pass Function.
03-14-2007,22:23:28 : CDlgClone not passed.
03-14-2007,22:23:28 : CDlgRemoteChooseCustom Pass Function.
03-14-2007,22:23:28 : After Check for INSTALL_CHOICE.
03-14-2007,22:23:28 : Install Summary XML File:
03-14-2007,22:23:28 :
C:\DO***E~1\ADMINI~1\LOCALS~1\Temp\1\{BEA465C8-2923-42C6-9141-BE44739A6A80}\InstallReview.xml
03-14-2007,22:23:28 : Install Summary XSL File:
03-14-2007,22:23:28 : E:\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
03-14-2007,22:23:28 : Install Summary HTML File:
03-14-2007,22:23:28 :
C:\DO***E~1\ADMINI~1\LOCALS~1\Temp\1\{BEA465C8-2923-42C6-9141-BE44739A6A80}\InstallReview.htm
03-14-2007,22:23:28 : Entering GetSQLAndCASOInformation
03-14-2007,22:23:28 : Leaving GetSQLAndCASOInformation
03-14-2007,22:23:28 : MDAC 2.82.1830.0 is installed on this system.
03-14-2007,22:23:28 : m_bUseNativeClient = 1
03-14-2007,22:24:00 : Executing BE_InstallMDAC.
03-14-2007,22:24:00 : MDAC 2.82.1830.0 is installed on this system.
03-14-2007,22:24:05 : Installing .Net Framework 2.0.
03-14-2007,22:24:05 : .NET Framework was detected. Skipping install.
03-14-2007,22:24:06 : Installing Microsoft Report Viewer Redistributable 2005
03-14-2007,22:24:06 : m_bUseNativeClient = 1
03-14-2007,22:24:06 : Installing SQL Express 2005 BKUPEXEC instance.
03-14-2007,22:24:06 : "E:\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn
/norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC INSTALLSQLDIR="C:\Program
Files\Microsoft SQL Server\" INSTALLSQLDATADIR="C:\Program Files\Microsoft
SQL Server\" INSTALLSQLSHAREDIR="C:\Program Files\Microsoft SQL Server\"
ADDLOCAL=SQL_Engine,SQL_Data_Files,SQL_Replication ,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
03-14-2007,22:25:09 : V-225-53: ERROR: Failed to install SQL Express
BKUPEXEC instance with error 1923. ***To search for information about this
error, click here
03-14-2007,22:25:10 : Please review C:\Program Files\Microsoft SQL
Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
03-14-2007,22:25:10 : Failed to install third party products.

I get the impression I need to reinstall SQL server????

I installed using the administrator account. Thanks!!!

john oliver, jr. [mvp]

Give Symantec Tech support a call to resolve this issue. This is vendor
specific and has nothing to do with SBS itself.

--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2007
Microsoft Certified Partner