james_heathcote

I have concluded the problem is to do with permissions on the Windows
Directory

The problem exists in our setup as the HP drivers write to the users
temp folder when a job is sent to print, HOWEVER, our users have
roaming profiles which reside on a network. It appears the HP drivers
are programmed not to right to a network location, so instead they try
to write to C:\Windows or C:\Winnt. As our staff are only users on
the local machine, they do not have permissions to write to this
folder and so the job fails.

At present, the only fix I have found, is to use group policy to
modify the permissions on the C:\Winnt folder, so that users have the
same rights as Power Users.

It seems to have fixed the problem

HP have been notified, and hopefully they might correct the problem.

Regards


James