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1 11th August 10:57
phila
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Posts: 1
Default Really Dogged Off with 0xC103798A


Like others, I've been plagued, and prevented from installing SP1 for Exch
Server 2003. I have run the patch, and fter running the SP1 setup, towards
the end I get this infernal 0xC103798A SMTP error. I have been trying to get
this sorted for weeks now and have simply not found anything anywhere that
positively fixes it. I'm so tossed off!!! (sorry).

Uninstalled Sophos
Looked at the fix relating to ole32db32.dll (mine was the correct version
but I ran the reg fix any way for the hell of it).

I am still struggling with the damn thing.
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2 11th August 10:57
al mulnick
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Posts: 1
Default Really Dogged Off with 0xC103798A


Really? You've done things like this?
http://support.microsoft.com/default.aspx?kbid=822583&product=exch2003
Things like making sure that netdiag and dcdiag return positive results?

What else have you done to solve this problem? What was in the setup.log?

Al
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3 11th August 10:58
phila
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Posts: 1
Default Really Dogged Off with 0xC103798A


Thanks Al. I will try this. I didn't see this one I must
admit.


kbid=822583&product=exch2003

positive results?


in the setup.log?


have been trying to
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4 1st September 20:37
phila
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Posts: 1
Default Really Dogged Off with 0xC103798A


OK, I tried it. Didn't work. This is what the botom of my log has: It always
fails towards the end of the install with the same error, and it refers to
SMTP. When I cancel, it then continues for a short while, then comes up with
the same error relating to something different. It actually states SP1 is
installed in the properties o the server object under system manager, but I
can't believeit is installed properly.

[22:31:20] Process has exited with 00000000
[22:31:20] Interpreting line <CreateProcess:C:\Program
Files\Exchsrvr\bin;regsvr32 /s e2kdsn.dll;180000> -- ID:31259 --
[22:31:20] Process created ... waiting (180000)
[22:31:21] Process has exited with 0x000005
[22:31:21] The command

regsvr32 /s e2kdsn.dll

failed, returning error code 5 (Access is denied.). -- ID:31136 --
ScCreateProcess (f:\tisp1\admin\src\libs\exsetup\hiddenw1.cxx:1821 )
Error code 0XC103798A (31114): An internal component has failed.
[22:31:21] CInsParser::ScProcessLine
(f:\tisp1\admin\src\libs\exsetup\hiddenw1.cxx:1225 )
Error code 0XC103798A (31114): An internal component has failed.
[22:31:21] Processing file 'c:\do***ents and
settings\administrator\desktop\sp1\e3sp1eng\setup\ i386\exchange\smtp_update.ins',
at or near line 29 (CreateProcess:C:\Program Files\Exchsrvr\bin;regsvr32 /s
e2kdsn.dll;180000) -- ID:31111 -- CInsParser::ScProcessLine
(f:\tisp1\admin\src\libs\exsetup\hiddenw1.cxx:492)
Error code 0XC103798A (31114): An internal component has failed.
[22:31:21] Registry file name: 'c:\do***ents and
settings\administrator\desktop\sp1\e3sp1eng\setup\ i386\exchange\smtp_update.ins'
CRegistryManager::ScProcessFile
(f:\tisp1\admin\src\udog\setupbase\tools\regmgr.cx x:125)
Error code 0XC103798A (31114): An internal component has failed.
[22:31:21] Filename = 'c:\do***ents and
settings\administrator\desktop\sp1\e3sp1eng\setup\ i386\exchange\smtp_update'
CBaseAtom::ScRunRegistryFile
(f:\tisp1\admin\src\udog\setupbase\basecomp\baseat om.cxx:1677)
Error code 0XC103798A (31114): An internal component has failed.
[22:31:21] Leaving CBaseAtom(SMTP Service)::ScRunRegistryFile
[22:31:21] SMTP Service CBaseAtom(%s)::ScServicePackUpdate
(f:\tisp1\admin\src\udog\setupbase\basecomp\baseat om.cxx:1372)
Error code 0XC103798A (31114): An internal component has failed.
[22:31:21] Leaving CBaseAtom(SMTP Service)::ScServicePackUpdate
[22:31:21] mode = 'Update' (61957) CBaseAtom::ScSetup
(f:\tisp1\admin\src\udog\setupbase\basecomp\baseat om.cxx:847)
Error code 0XC103798A (31114): An internal component has failed.
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5 1st September 20:37
al mulnick
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Posts: 1
Default Really Dogged Off with 0xC103798A


Good. Now you're getting somewhere.

Care to tell us some more about the server? What's on it? What's been done
with it in the past?
Got anti-virus at the server level loaded? Any other third party apps?

Have you seen this?
http://blogs.msdn.com/evand/archive/2004/07/22/191345.aspx
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6 1st September 20:38
lee
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Posts: 1
Default Really Dogged Off with 0xC103798A


I'm a simple kind of guy....run the Microsoft installer cleanup
utility...reboot and try again...I think some trash is being saved somewhere
in the registry...

Lee
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7 1st September 20:40
phila
External User
 
Posts: 1
Default Really Dogged Off with 0xC103798A


Me too Lee. Which installer cleanup method are you referring to?

I have tried all other suggestions that have been discussed here, but
nothing seems to relate or work for me. It's really frustrating. I have a
really good Intel system (5200 chassis etc) dual Xeon with 4gig of ram. I
have all MS Action Pack software, so it's all pucker with no rookie stuff. It
has:

Windows 2003 server
Exch 2003 server
ISA server
twin nics. It all works really well, and has been very reliable. I have two
current issues. 1) I can't update the Exchange to SP1 successfully, and 2) I
can't update Veritas Backup Exec to the latest 9.1 version. I have been on
both of these issues for the last four weeks now on and off. I cannot
re-install from scratch as it has taken me an age to build the system up to
where it is, getting rid of each and every bug and event log error.

I don't mind trying things out as I have a ghost image I can fall back to
which is up to date, and if necessary I can go back a bit further (I have 4
historical images).

Thanks for everyone's help. Just really sick of this one. I can't seem to
fix this and normally I don't get beaten!
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8 1st September 20:40
lee
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Posts: 1
Default Really Dogged Off with 0xC103798A


Here's the link...good luck!
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Lee
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9 1st September 20:40
phila
External User
 
Posts: 1
Default Really Dogged Off with 0xC103798A


Thanks. Just before I look at that, I have just stumbled accross the most
weird thing. I am double checking the file versions, such as exchmem.dll. I
dod a search for this file and it found some in the SP1 install folder, but
nowhere else, so I thought I would copy it to exchsvr\bin. When I did this it
stated it was already there, do I wish to overwrite? I checked my settings
and have show hidden files nd folders enabled, hide protected os files
disabled and hide extensions disabled. In other words, show me everything. I
do another search for this file from the root of C and it doesn't find it!
Weird. Can anyone explain that? Am I having a brainstorm and missing the
painfully obvious?
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10 1st September 20:41
lee
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Posts: 1
Default Really Dogged Off with 0xC103798A


Phil, Once you start manually moving files like that you are asking for
trouble. It may be in a cab file or something. What list of versions are
you working from?

Lee
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