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1 23rd May 18:05
donald fens
External User
Posts: 1
Default Word settings disappear


you can use a workaround for this problem. Before installing new patches,
service packs, ... you can export the time stamps of all registry keys and
later re-import them. Note: this is not supported by Microsoft but they use
a tool that works in exactly the same manner (via NT Native API). If you are
interested in this tool take a look at and look for

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2 23rd May 18:05
vera noest [mvp]
External User
Posts: 1
Default Word settings disappear

This behaviour and some other work-arounds are do***ented in

297379 - Programs Can Revert to the Default Settings on Terminal

It is fixed in SP4. If you don't want to install SP4, there's a
post-SP3 hotfix available. See:

813126 - Personal Settings for Users Are Incorrectly Reset to the

Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
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