URGENT HELP NEEDED Need to restore email account

Was the account on a local Exchange Server (a company) or something else?
Most likely her Inbox was stored on the server hence the reason why it 'went
away' when she removed the account

The mail and contacts would still be on the Exchange Server. She can use the Tools | E-mail Accounts command to add the Exchange account back to Outlook.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

Well the account was the one that she used with her company which she
has now left. However, her mail must have been stored locally on her
laptop as she could read/see it whether she was connected to work or
not, until she deleted the email account from within Outlook.

Hi Sue,

Thanks for your message. Do you know what parameters she would need to
know in order to "add" the account back again? The reason I ask is
because she's not the most technical of people so just need to make sure
that she will actually know the info.

Regards,

Ian

Which means that she had an offline folder which is now abandoned and most
likely inaccessable (security feature)

Unless she wants to pay $$$ for a tool to get it back.

The only other possibility is if she has a backup of the Windows registry and wants to restore it. The registry contains the Outlook mail profile settings. Thus, restoring the registry to an earlier state would restore the Outlook mail profile, too. However, it would roll back any changes that might have been made since then.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

She won't even know what the Windows registry is let alone have a backup
of it

Would a System Restore do the same thing (I'm assuming
Win2000 has that facility, I'm only familiar with XP).

Do you happen to know the name of any of the tools that might be able to
restore the account ?

Windows 2000 doesn't have the same restore capabilities as Windows XP. If there's no backup, there's no restore.

I don't keep track of tools that hack data file security. I just know they're in the $300+ range. A Google search for "ost pst" should turn something up.

There really is no way other than a tool to hack the security. Deleting a mail account, even an Exchange account, doesn't delete the data. The data still exists, but is not available to her for security reasons, because she no longer has access to the Exchange server. (The company she worked for might even argue that the data belonged to them and that she had no right to take it with her.) What she should have done is exported the data from the Exchange account to a Personal Folders .pst file.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

Yes, System restore will work. She needs to go back to a point before she
removed it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

Not without spending about $500.... for security reasons, an offline folder
can only be opened by the exchange account and an exchange account can only
be created if they user has access to the exchange server for
authentication.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

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1 15th August 23:06 vince averello mvp-outlook External User Posts: 1	URGENT HELP NEEDED Need to restore email account Was the account on a local Exchange Server (a company) or something else? Most likely her Inbox was stored on the server hence the reason why it 'went away' when she removed the account

2 15th August 23:06 sue mosher mvp-outlook External User Posts: 1	URGENT HELP NEEDED Need to restore email account The mail and contacts would still be on the Exchange Server. She can use the Tools \| E-mail Accounts command to add the Exchange account back to Outlook. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx

3 15th August 23:06 ian External User Posts: 1	URGENT HELP NEEDED Need to restore email account Well the account was the one that she used with her company which she has now left. However, her mail must have been stored locally on her laptop as she could read/see it whether she was connected to work or not, until she deleted the email account from within Outlook.

4 15th August 23:06 ian External User Posts: 1	URGENT HELP NEEDED Need to restore email account Hi Sue, Thanks for your message. Do you know what parameters she would need to know in order to "add" the account back again? The reason I ask is because she's not the most technical of people so just need to make sure that she will actually know the info. Regards, Ian

5 16th August 00:42 vince averello mvp-outlook External User Posts: 1	URGENT HELP NEEDED Need to restore email account Which means that she had an offline folder which is now abandoned and most likely inaccessable (security feature)

7 16th August 00:43 ian External User Posts: 1	URGENT HELP NEEDED Need to restore email account She won't even know what the Windows registry is let alone have a backup of it Would a System Restore do the same thing (I'm assuming Win2000 has that facility, I'm only familiar with XP). Do you happen to know the name of any of the tools that might be able to restore the account ?