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1 21st July 03:41
clueless david
External User
 
Posts: 1
Default General Windows Update problem


I am not able to update my software on windows XP pro after I reloaded
everything.

The error I get is:"Windows Update has encountered an error and cannot
display the requested page. You may find the following resources helpful in
resolving the problem:
For self-help options:

Windows Update Response Center

Windows Update Troubleshooter

Windows Update Newsgroups
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues) "

This is pretty unformative information to solve the problem.

Any ideas to fix this. I just reloaded XP Pro from an SP1 disk.

Thanks in advance
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2 21st July 03:46
rock
External User
 
Posts: 1
Default General Windows Update problem


Ackkk..sorry about that..I thought I was in a different
newsgroup....geez....
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3 21st July 04:08
perry
External User
 
Posts: 1
Default General Windows Update problem


REGSVR32 C:\WINDOWS\system32\wuapi.dll


Enter these one at a time. Hit start, run, enter one .dll file at a time and
hit ok. Follow this procedure until all 5 are done and restart the compiter.
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4 21st July 04:28
ben b us
External User
 
Posts: 1
Default General Windows Update problem


Bellow is some troubleshooting steps. If at any point you try using Windows Update and it begins working again there’s no need to continue the troubleshooting steps.

a.. Make sure:
a.. That the account you’re running is an administrator account.
b.. That you have the latest Service Pack and Internet Explorer version available (see http://www.google.com/search?q=Microsoft+Windows+%25version%25+Service+Pack and http://www.microsoft.com/windows/ie/default.mspx).
b.. Try running Windows Update again, continue if it does not work.
c.. Clear the Temporary Internet Files and History:
1. Open Internet Explorer, click Tools, click Internet Options, and then click the General Tab.

2. Under Temporary Internet Files, click Delete Files.

3. Also under Temporary Internet Files, click Settings, and then click View Objects.

4. Right-click the Windows Update Class file (may be called “WUWebControl Class” or something similar), click Remove, and then click Yes to confirm.

Note: If you cannot find the Update Class file, continue to the next procedure to remove the Windows Update controls.

5. Start Internet Explorer.

6. On the Tools menu, click Internet Options.

7. Click the General tab, and then click Delete Files under Temporary Internet files.

8. Click to clear the Delete all offline content check box, and then click OK.

9. Click Delete Cookies, and then click OK when you are prompted for confirmation.

10. Under Temporary Internet files, click Settings.

11. In the Settings dialog box, click View Objects.

12. Right-click the Windows Update Class file (may be called “WUWebControl Class” or something similar), click Remove, and then click Yes to confirm.

Note: If you cannot find the Update Class file, continue to the next procedure to remove the Windows Update controls.

13. Close the Windows Explorer window, and then click OK in the Settings dialog box.

14. Under History, click Clear History, and then click Yes when you are prompted for confirmation.

15. In the Internet Options dialog box, click OK.

16. Enable cookies. To do this, follow these steps:

o In Control Panel, double-click the Internet Options icon.

o Click the Privacy tab, and then click Default.

o Click OK.

17. Click Start, click Run, type %temp%, and then click OK.

18. In the Windows Explorer window that appears, delete the contents of this Temp folder.

Note: Any file that cannot be deleted is probably being used. Make sure that you have closed all applications that were running. Then, try to delete the contents of this folder again. If you cannot delete a specific file, delete all the files that you can delete.

· Try running Windows Update again, continue if it does not work.

· Add Windows Update to the Trusted Sites Zone:

1. From the toolbar in Internet Explorer, click Tools, click Internet Options, and then click Security.

2. Click Trusted Sites Zone, and then click Sites.

3. Click to clear the Require server verification (https for all sites in this zone option.

4. In the Add this Web site to the zone: text box, type http://*.microsoft.com, and then click Add.

5. Click OK.

6. Click Custom Level, and then select Enable for the following items:

o Download signed ActiveX controls.

o Download unsigned ActiveX controls.

o Initialize and script ActiveX controls not marked as safe.

o Run ActiveX controls and plug-ins.

o Script ActiveX controls marked safe for scripting.

7. Click OK, and then click OK again to exit Internet Properties.

· Try running Windows Update again, continue if it does not work.

· Temporarily turn off personal firewalls, download managers, pop-up blockers, and Web acceleration products:

If you are using one of the following products, temporarily turn off the product and then try to use the Office Update site:

o Personal firewalls such as Norton Personal Firewall, McAfee Personal Firewalls, or Zone Labs

o Download managers such as Get Right

o Web accelerators such as Download Accelerator

o Pop-up blockers

Warning: This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

· Try running Windows Update again, continue if it does not work.

· Disable script or proxy settings:

To do this, follow these steps:

1. In Control Panel, double-click the Internet Options icon.

2. Click the Connections tab, and then click LAN Settings.

3. Click to clear the Use automatic configuration script check box, and then click to clear the Use a proxy server check box.

4. Make sure that the Automatically detect settings check box is selected.

5. Click OK two times to close the Internet Properties dialog box.

· Try running Windows Update again, continue if it does not work.

· Perform a clean boot on your computer, based on your operating system:

Try to update from the Windows Update site after you start your computer by using the appropriate clean boot method that is mentioned in the following Microsoft Knowledge Base articles:

For more information about how to perform a clean boot Windows XP and in Windows 2003, click the following article number to view the article in the Microsoft Knowledge Base:

310353 (http://support.microsoft.com/kb/310353/) How to perform a clean boot in Windows XP

For more information about how to perform a clean boot in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

281770 (http://support.microsoft.com/kb/281770/) How to perform clean-boot troubleshooting for Windows 2000

For more information about how to perform a clean boot in Windows Millennium Edition, click the following article number to view the article in the Microsoft Knowledge Base:

267288 (http://support.microsoft.com/kb/267288/) How to perform a clean boot in Windows Millennium Edition

For more information about how to perform a clean boot in Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:

192926 (http://support.microsoft.com/kb/192926/) How to perform Clean-Boot troubleshooting for Windows 98

· Check to see if the Automatic Updates is enabled:

1. Right-click My Computer and select Properties

2. Select the Automatic Updates tab and make sure that Automatic is selected, and then click OK.

Note: This does not apply to Windows 98.

· Try running Windows Update again, continue if it does not work.

· Check to see if Automatic Updates is service is running:

1. Click Start, and then click Run.

2. Type “services.msc” without the quotes and press enter.

3. The Services window should pop-up. Under the name column find Automatic Updates. If it does not appear there skip over this bullet, if it is double-click on it.

4. The properties dialog should open up. Make sure it says “Automatic” in the Startup type box and the Service status says “Started”.

Note: This does not apply to Windows 98, ME.

· Try running Windows Update again, continue if it does not work.

· Register the DLL files:

1. Click Start, and then click Run.

2. Type “command” (or “cmd” on non-98/ME OS) without the quotes and press enter.

3. Type in the following and press return after each line:

o REGSVR32 %windir%\system32\wuapi.dll

o REGSVR32 %windir%\system32\wuaueng.dll

o REGSVR32 %windir%\system32\atl.dll

o REGSVR32 %windir%\system32\wucltui.dll

o REGSVR32 %windir%\system32\wups.dll

o Enter “exit” and press enter.

· Try running Windows Update again, continue if it does not work.

· Troubleshoot network connection issues:

Detection failure may be caused by network connection issues.

If you have a second computer that is connected to the Internet, try using the other computer to access the Windows Update Web site.

If you cannot use the Windows Update installation process because your computer is behind a proxy server and the proxy server is preventing the Windows Update installation process from working correctly, you may have to contact your network administrator or your Internet service provided (ISP) to obtain assistance in bypassing or in configuring the proxy server.

· Try running Windows Update again, if Windows Update continues not to work please attach your WindowsUpdate.log file. To gather your WindowsUpdate.log file:

1. Select Start, and then click Run.

2. Type “%windir%” and press enter. The WindowsUpdate.log file will be located in this folder.


--
Ben B. [US]
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