robert l. \(ms-mvp\)

Any errors in the event view on office computer?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

boe

Sorry for taking so long to get back to you - I followed this instruction
and it worked -

This problem occurs because the printer port does not begin with COM, LPT,
or USB. By default, printer port names that do not begin with COM, LPT, or
USB are only redirected in Windows Server 2003. By default, multifunction
print devices may not be redirected unless you are running Windows Server
2003 on your local computer because they use DOT4 ports.
Back to the top
RESOLUTION
To resolve this problem on a computer that is not running Windows Server
2003, force all ports (including DOT4) on the client computer to be filtered
for redirection. To do this, add a DWORD value named FilterQueueType to
HKEY_CURRENT_USER\Software\Microsoft\Terminal Server
Client\Default\AddIns\RDPDR and set its value data to FFFFFFFF.

Follow these steps, and then quit Registry Editor:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Terminal Server
Client\Default\AddIns\RDPDR
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type FilterQueueType, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type FFFFFFFF, and then click OK.
This enables all ports on the client to be redirected.

To work around this problem on a client computer that has a multifunction
print device, change the port that the multifunction print device uses from
DOT4 to an LPT port.

For example, to configure a multifunction print device to use an LPT port on
a Windows XP-based computer, follow these steps:
1. InControl Panel, openPrinters and Faxes.
2. Right-click the local printer that is not redirected, and then click
Properties.
3. Click the Ports tab, click an LPT port, and then click Apply.

The printer should now appear next to that port.
4. Close the Printer Properties window, and then reconnect by using Remote
Desktop.
Important When a multifunction printer is using a standard LPT port instead
of the DOT4 port, it loses its multifunction capabilities, such as scanning,
faxing, or copying. To regain the multifunction capabilities, the print
device must use the DOT4 port.

robert l. \(ms-mvp\)

Thank you for the update.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com