moocow

hey guys -

here's the 2nd part of the telus problem (regarding the Telus slowdown)

- I called Tech Support on the 10th or 11th - when it started slowing down
big time. The Tech lady said 'oh,it's not Telus, it's the INTERNET in
general, there's many viruses and hence EVERYBODY is slowing down.

- the explanation sounded fishy, so I gave it some time, see if Telus
would fix the problem soon. NOTHING. It slows down during the evening
hours, when internet usage peaks (for home users)

- I call Telus Tech dept last night (18th) and the guy there ADMITS that
it's a Telus problem - files a complaint for me, also advises me to
complain to Telus tomorrow

- I call this morning (19th) - Telus guy credits me back this month's
internet cost.

- magically, Telus is pretty fast right now.


Coincidence?

(Oh, I also learned that when complaining about services, don't just jump
all-out at the cust service rep. He's just doing his job too. Ask him
what HE would recommend to solve the problem - and he immediately said
he'd credit the month's internet cost back to me, which I felt was
reasonable. If you bitch and scream too much, the guy will just be more
headstrong and just tell you to screw off.)

--
MooCow

john smith

guy will just be more


"You can catch more flies with honey than with vinegar."
-
Dave

"Only a hill billy spends all day thinking about the best way to catch
flies..."
-
Bill

=)

kev

Is part of the telus problem an increase in spam. I am being spammed to
death, now it is mostly something to do with microsoft and patchs (they all
carry viruses). The rest are related , Viagra, penis enlargement,improve
your sexlife and mortgages. It me a while but I finally figured it out. You
realize your sex life is the pits because your penis is too small, so you
get the penis enlarger, but now it's so big you need the viagra to get it up
and once it's up you need a bigger house to keep it in. This multi-level
marketing is ingenious.
Kev

foamy

In article <tx%ab.5154$L72.212539@news2.telusplanet.net>


I don't think Telus' problems have anything to do with the massive spam and
viri which are occurring now. I woke up the day after I returned to shaw to
find 93 pieces of that microsoft patch crap spam in my inbox. Yet the shaw
connection to the internet hasn't been affected.

I have a feeling telus oversold their ability to deliver the service.

Jim

bob

just do the math on how easy it is to get through to the "sales"
operators versus how long it takes to get through to tech support
(probably a phenomena at most companies?) and you'll know this is true
for sure in telus's's' (teli?) case...


bob

eugene chan

I have the sneaking suspicion that the "Microsoft Patch Crap" is not solely
Telus' fault. I got a whole bunch of these in Hotmail and Yahoo mailboxes,
so I'm somewhat curious as to why the Shaw users in this NG don't seem to
have been affected at all.

--Eugene

--
Reply to eugene DOT chan AT telus DOT net

higgy

We're getting them too, at least I am, by the tons. I just downloaded a
trial version of mailwasher and it seems to be helping.

bill

"This will install Microsoft Security Update. Do you wish to continue?" is a
worm.
http://www.sophos.com/virusinfo/analyses/w32gibef.html


-------------------------------------------------------

foamy

Yep, I've got at least 100 today so far.

Why isn't shaw and telus bouncing these things ?

Jim

higgy

That's what I can't figure out. I seem to have put at least a temporary
stop to them with mailwasher, but if I can do that, why can't it be done at
the server?